60 http://www.prwebpodcast.com A Top 30 Stream of DIGITAL FUEL Press Releases (in MP3 format) via PRWeb podEditor@emediawire.com (PRWeb) podMaster@emediawire.com Mon, 06 Oct 2008 05:58:23 -0700 DIGITAL FUEL http://www.prweb.com/prwebrss.gif 130 49 http://prwebpodcast.com Copyright PRWeb International, Inc. en-us http://blogs.law.harvard.edu/tech/rss A Top 30 Stream of DIGITAL FUEL Press Releases (in MP3 format) via PRWeb A Top 30 Stream of DIGITAL FUEL Press Releases (in MP3 format) via PRWeb podEditor@emediawire.com PR Web PRWeb no http://www.prweb.com/releases/2007/9/prweb555276.htm http://www.prweb.com/releases/2007/9/prweb555276.htm Capgemini, one of the world's leading providers of consulting, technology and outgoing services, has adopted the Digital Fuel ServiceFlow BSM software. The ServiceFlow solution provides this global service provider with ITIL® Version 3 enablement to deliver foresight and understanding of how services and service delivery are affecting their client's business in real business terms. Capgemini is also utilizing the ServiceFlow SLA Management software as the foundation for an internal initiative ensuring services are delivered at optimal levels. [PRWeb Sep 25, 2007] http://www.prweb.com/releases/2007/9/prweb555276.htm Fri, 21 Sep 2007 14:19:45 -0700 podcrew@extrahoop.com Business Service Management (BSM) software solutions, today announced that Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, is utilizing the Digital Fuel ServiceFlow™ business service management software as a key component of its global strategy for managing IT service delivery from a business perspective. ***Business Service Management Software Utilization*** Utilizing ServiceFlow BSM Software, Capgemini service teams are able to move beyond just reporting on service delivery, providing foresight and understanding to clients of how services are affecting the business in real business terms. With a clear understanding of the business perspective, Capgemini is able to work with their clients to adapt the provided services to the evolving needs of the client's business. "By being able to view business metrics that are mapped to IT technical indicators, we are able to deliver analytics to our clients at a business level, we ensure there is a solid understanding on both sides, which is critical to managing the services and delivering on commitments," said Lee Elliott, Global Product Director within Capgemini Outsourcing Services. "Digital Fuel's ServiceFlow business service management software gives us the ability to apply elements of the ITIL V3 framework for creating and managing business measures of services with the understanding of how those services impact the business. With this knowledge, we are able to improve our service delivery and avoid problems." ***Optimal Service Levels with ServiceFlow BSM Software*** Capgemini has also implemented the ServiceFlow SLA Management capabilities as the core of its Overall Asset Efficiency (OAE) program, an internal initiative that enables the service provider to constantly evaluate its service delivery within each of its centers globally ensuring services are delivered at optimal levels. "As a global service provider, it is imperative that we create a consistent global format for products, solutions and delivery levels. To do this, we have implemented ServiceFlow business service management software to manage and understand our own business as well as our client's businesses," added Brian Bodsworth, CTO Global Outsourcing Services at Capgemini. "ServiceFlow makes it easy for us to have a complete understanding of our business, and presents it to our key managers and executives. With ServiceFlow BSM software in place, we are confident of delivering the right solution from the right place at the right time." ***Capgemini's and Digital Fuel's shared Business Service Management Vision*** As Capgemini continues to innovate outsourced services strategies, Digital Fuel is working closely with this world class service provider to evolve the software to continually provide the kinds of capabilities needed to ensure... To read the press release in full goto http://www.prweb.com/releases/2007/9/prweb555276.htm]]> Bob Stockwell Digital Fuel's Business Service Management Solution Implemented by Capgemini in Global Services Strategies for Clients, Internal Business Business Service Management (BSM) software solutions, today announced that Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, is utilizing the Digital Fuel ServiceFlow™ business service management software as a key component of its global strategy for managing IT service delivery from a business perspective. ***Business Service Management Software Utilization*** Utilizing ServiceFlow BSM Software, Capgemini service teams are able to move beyond just reporting on service delivery, providing foresight and understanding to clients of how services are affecting the business in real business terms. With a clear understanding of the business perspective, Capgemini is able to work with their clients to adapt the provided services to the evolving needs of the client's business. "By being able to view business metrics that are mapped to IT technical indicators, we are able to deliver analytics to our clients at a business level, we ensure there is a solid understanding on both sides, which is critical to managing the services and delivering on commitments," said Lee Elliott, Global Product Director within Capgemini Outsourcing Services. "Digital Fuel's ServiceFlow business service management software gives us the ability to apply elements of the ITIL V3 framework for creating and managing business measures of services with the understanding of how those services impact the business. With this knowledge, we are able to improve our service delivery and avoid problems." ***Optimal Service Levels with ServiceFlow BSM Software*** Capgemini has also implemented the ServiceFlow SLA Management capabilities as the core of its Overall Asset Efficiency (OAE) program, an internal initiative that enables the service provider to constantly evaluate its service delivery within each of its centers globally ensuring services are delivered at optimal levels. "As a global service provider, it is imperative that we create a consistent global format for products, solutions and delivery levels. To do this, we have implemented ServiceFlow business service management software to manage and understand our own business as well as our client's businesses," added Brian Bodsworth, CTO Global Outsourcing Services at Capgemini. "ServiceFlow makes it easy for us to have a complete understanding of our business, and presents it to our key managers and executives. With ServiceFlow BSM software in place, we are confident of delivering the right solution from the right place at the right time." ***Capgemini's and Digital Fuel's shared Business Service Management Vision*** As Capgemini continues to innovate outsourced services strategies, Digital Fuel is working closely with this world class service provider to evolve the software to continually provide the kinds of capabilities needed to ensure... To read the press release in full goto http://www.prweb.com/releases/2007/9/prweb555276.htm]]> 00:15:00 no http://www.prweb.com/releases/2006/12/prweb486704.htm http://www.prweb.com/releases/2006/12/prweb486704.htm O2 awards Digital Fuel its Vendor Quality Service Award, measured by key performance indicators of service delivery and performance [PRWeb Dec 4, 2006] http://www.prweb.com/releases/2006/12/prweb486704.htm Thu, 14 Dec 2006 08:38:58 -0800 podcrew@extrahoop.com Business Service Management, today announced that O2, a leading provider of mobile services to consumers and businesses in the UK, recognized Digital Fuel professional services for its outstanding SLA Management implementation work on a 3G KPI (Key Performance Indicator) project which was launched last year. This selection was made by the O2 UK's Business Data Product Team, managed by Richard Raistrick, O2 UK Product Manager. In his recommendation, Raistrick stated, "Digital Fuel's consulting team impressed me with a 'can do' attitude to solving problems and delivering to challenging timescales in order to assist us with this high profile project." Measuring 22 Key Performance Indicators This 3G KPI project captures 22 measures of service delivery and performance for O2 UK's 3G telecommunications customers. This project enabled the company to continue to raise the bar of excellence in operations, customer service, as well as supply of timely reporting to their customers. O2 UK is using Digital Fuel ServiceFlow™ to manage service level agreements (SLAs) for internal and external customers by driving performance and achievement of service obligations within the Service Level Agreement (SLA). Using ServiceFlow, O2 UK enhances customer perception of the actual service quality that it delivers at different levels of detail. The solution enables the improvement of key performance indicators, which results in improved services and can be tailored to specific customer needs. Raistrick continued, "Feedback from our project team has been very positive regarding Digital Fuel services that often returned with a solution to an issue which was assumed to be beyond the project scope. This has been very much appreciated. Digital Fuel team members have a very professional attitude and can be relied upon to deliver on promises which has been essential so close to the Project Launch Phase." "I am very pleased that skills and efforts of our professional services team have been recognized in this way," said Yisrael Dancziger, President and CEO for Digital Fuel. "Helping our customers meet their business goals quickly and efficiently is an important ingredient in our company's culture." About O2 O2 is a leading provider of mobile services to consumers and businesses in the UK. It is the leader in non-voice services, including text, media messaging, games, music and video, as well as always on data connections via GPRS, 3G and WLAN. Every month, O2's 15 million customers send over a billion text messages. O2 (UK) is a subsidiary of O2 plc which also owns O2 branded mobile operators in Ireland and Germany as well as the O2 Airwave emergency services network in the UK. About Digital Fuel Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of BONNIE HARRIS SLA Management Vendor Digital Fuel Wins Service Excellence Award from O2 Business Service Management, today announced that O2, a leading provider of mobile services to consumers and businesses in the UK, recognized Digital Fuel professional services for its outstanding SLA Management implementation work on a 3G KPI (Key Performance Indicator) project which was launched last year. This selection was made by the O2 UK's Business Data Product Team, managed by Richard Raistrick, O2 UK Product Manager. In his recommendation, Raistrick stated, "Digital Fuel's consulting team impressed me with a 'can do' attitude to solving problems and delivering to challenging timescales in order to assist us with this high profile project." Measuring 22 Key Performance Indicators This 3G KPI project captures 22 measures of service delivery and performance for O2 UK's 3G telecommunications customers. This project enabled the company to continue to raise the bar of excellence in operations, customer service, as well as supply of timely reporting to their customers. O2 UK is using Digital Fuel ServiceFlow™ to manage service level agreements (SLAs) for internal and external customers by driving performance and achievement of service obligations within the Service Level Agreement (SLA). Using ServiceFlow, O2 UK enhances customer perception of the actual service quality that it delivers at different levels of detail. The solution enables the improvement of key performance indicators, which results in improved services and can be tailored to specific customer needs. Raistrick continued, "Feedback from our project team has been very positive regarding Digital Fuel services that often returned with a solution to an issue which was assumed to be beyond the project scope. This has been very much appreciated. Digital Fuel team members have a very professional attitude and can be relied upon to deliver on promises which has been essential so close to the Project Launch Phase." "I am very pleased that skills and efforts of our professional services team have been recognized in this way," said Yisrael Dancziger, President and CEO for Digital Fuel. "Helping our customers meet their business goals quickly and efficiently is an important ingredient in our company's culture." About O2 O2 is a leading provider of mobile services to consumers and businesses in the UK. It is the leader in non-voice services, including text, media messaging, games, music and video, as well as always on data connections via GPRS, 3G and WLAN. Every month, O2's 15 million customers send over a billion text messages. O2 (UK) is a subsidiary of O2 plc which also owns O2 branded mobile operators in Ireland and Germany as well as the O2 Airwave emergency services network in the UK. About Digital Fuel Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of 00:15:00 no http://www.prweb.com/releases/2006/11/prweb478377.htm http://www.prweb.com/releases/2006/11/prweb478377.htm Webinar features an Independent Research Firm analyst and a principal consultant from Siemens Business Services. [PRWeb Nov 14, 2006] http://www.prweb.com/releases/2006/11/prweb478377.htm Tue, 28 Nov 2006 10:32:20 -0800 podcrew@extrahoop.com Business Service Management, is hosting a webinar featuring an analyst from Forrester Research, Inc. as well as Siemens Business Services entitled: After the Ink Dries: Living up to Obligations in an ITO/BPO Outsourcing Service Agreement. The webinar will focus on how to manage an outsourcing contract - including technology enablement with Digital Fuel's SLA Management solution to ensure that obligations and expectations for all deliverables and services are met. The webinar is scheduled for Thursday, November 16, 2006 at 11:00 am EST. Featured Speakers and Topics Paul Roehrig, Ph.D., Senior Analyst, IT Sourcing and Vendor Management, Forrester Research, will share important research findings regarding priorities in delivering to the obligations in IT and business process service agreements. He will share research results that state what corporate and government organizations find important in outsourcing service relationships. Roehrig covers a broad range of topics including Outsourcing, IT Management and Delivery Options. His focus is on supporting both vendors and customers in complex sourcing engagements, particularly aspects of deal implementation and delivery. In addition, he researches and consults on strategic decisions that may precede outsourcing, RFP creation, solution development, supplier selection, contract negotiation, transition and transformation management, global program management and post-contract account assessment and improvement. Vince Pearce, Principal Consultant from Siemens Business Services (SBS) will then provide a first-hand account of their approach to business service management which gives its customers more visibility and control over the business value they receive from service delivery. Vince will talk about technology-enabled collaboration including: • Dynamic Digital Contract Obligation Management • Transform the static/paper contract obligations into a digital form • Collaborative adjustments in dynamic contract obligations to meet business needs • Fact-based activities driven by a single record of truth ("digital contract") • Proactive Service Management • Proactive alerts established to identify potential issues and automatically escalate to pre-defined set of people to perform root cause and resolve • Flexible, role-based business application used across SBS team and customer team members • Customer visibility into performance enables collaborative participation • Service Relationship Management • Balanced scorecards with comprehensive SLA management • Enables (encourages) customer feedback that influences what SBS does operationally on behalf of the customer • Provides customers with tools for managing day-to-day results Tom Schaefer, Executive Vice President from Digital Fuel will moderate the session. To register for this complimentary webinar contact Digital Fuel at info [at digitalfuel.com. About Digital Fuel Digital Fuel is the leading... To read the press release in full goto http://www.prweb.com/releases/2006/11/prweb478377.htm]]> Tania Kempf SLA Management Webinar Hosted by Digital Fuel: "Living Up to the Obligations in an ITO or BPO Service Agreement" Business Service Management, is hosting a webinar featuring an analyst from Forrester Research, Inc. as well as Siemens Business Services entitled: After the Ink Dries: Living up to Obligations in an ITO/BPO Outsourcing Service Agreement. The webinar will focus on how to manage an outsourcing contract - including technology enablement with Digital Fuel's SLA Management solution to ensure that obligations and expectations for all deliverables and services are met. The webinar is scheduled for Thursday, November 16, 2006 at 11:00 am EST. Featured Speakers and Topics Paul Roehrig, Ph.D., Senior Analyst, IT Sourcing and Vendor Management, Forrester Research, will share important research findings regarding priorities in delivering to the obligations in IT and business process service agreements. He will share research results that state what corporate and government organizations find important in outsourcing service relationships. Roehrig covers a broad range of topics including Outsourcing, IT Management and Delivery Options. His focus is on supporting both vendors and customers in complex sourcing engagements, particularly aspects of deal implementation and delivery. In addition, he researches and consults on strategic decisions that may precede outsourcing, RFP creation, solution development, supplier selection, contract negotiation, transition and transformation management, global program management and post-contract account assessment and improvement. Vince Pearce, Principal Consultant from Siemens Business Services (SBS) will then provide a first-hand account of their approach to business service management which gives its customers more visibility and control over the business value they receive from service delivery. Vince will talk about technology-enabled collaboration including: • Dynamic Digital Contract Obligation Management • Transform the static/paper contract obligations into a digital form • Collaborative adjustments in dynamic contract obligations to meet business needs • Fact-based activities driven by a single record of truth ("digital contract") • Proactive Service Management • Proactive alerts established to identify potential issues and automatically escalate to pre-defined set of people to perform root cause and resolve • Flexible, role-based business application used across SBS team and customer team members • Customer visibility into performance enables collaborative participation • Service Relationship Management • Balanced scorecards with comprehensive SLA management • Enables (encourages) customer feedback that influences what SBS does operationally on behalf of the customer • Provides customers with tools for managing day-to-day results Tom Schaefer, Executive Vice President from Digital Fuel will moderate the session. To register for this complimentary webinar contact Digital Fuel at info [at digitalfuel.com. About Digital Fuel Digital Fuel is the leading... To read the press release in full goto http://www.prweb.com/releases/2006/11/prweb478377.htm]]> 00:15:00 no http://www.prweb.com/releases/2006/10/prweb456529.htm http://www.prweb.com/releases/2006/10/prweb456529.htm Digital Fuel discusses the challenges of business service management and IT management. [PRWeb Oct 24, 2006] http://www.prweb.com/releases/2006/10/prweb456529.htm Fri, 3 Nov 2006 09:25:58 -0800 podcrew@extrahoop.com Business Service Management and SLA Management, today announced that Michael Gies, Sales Manager Central Europe, and Martin Hennings, Consulting Manager Central Europe, will deliver a strategic presentation titled, "Business Driven Service Delivery" at 11:30 am on October 24, 2006 during the C-View alignment summit in Frankfurt, Germany. The Challenges of Business Service Management Digital Fuel's presentation discusses the challenges of managing IT and business services, and will share best practices to address the following business issues: • Business units demanding to see value from IT and other shared services • Pressure for cost reduction and visibility into value provided directly to the business • The difficulty of managing outsource service relationships • Establishing best practices in managing service relationships The C-view alignment summit (October 24-25, 2006 at the Intercontinental, Frankfurt) will bring together European senior executive management from Fortune 500 companies to discuss how to align their IT strategies with key business priorities. Industry leading speakers from Siemens, BT, Barclays, France Telecom, Deutsche Bank and others will present end-user thoughts and vision during executive panel discussions, while thought leaders from Gartner, Ventana, Bloor Research, itSMF, BPM Group will complement the two-day proceedings with analyst strategy workshop presentations. The C-View' event is created by executive panelists, providing attendees with a superb opportunity to hear product/case study presentations, discuss their respective challenges, and share best practices with today's movers and shakers of IT strategy and business. C-View' s Keynote Speakers: Day 1 - David Burden, Group Technology Director and CIO Royal Mail Group plc. He is a Member of the Board of Directors and of the Management Board of one of Europe's largest businesses with a workforce of approximately 200,000 people. He is responsible for Information Technology and Postal Automation, Group Risk Management and Business Continuity Planning. He has delivered a substantial reduction in Group IT expenditure driven by comprehensive outsourcing, completion of a very large automated International mail centre and introduction of a new model for automation maintenance. Before joining the Royal Mail he was Executive Vice-President, Technology & Services at Qantas Airways Ltd in Sydney responsible for a budget of a $3.2 billion. Day 2 - Andy Green, Chief Executive Officer of BT Global Services and BT executive board member. As CEO of BT Global Services for 5 years now he has driven the transformation of the division into a sharply focused operation providing networked IT services to multi-site organizations world-wide. The division has a workforce of approximately 30,000 people world wide and generated revenues of £8.6bn in the year ending 31st March 2006. Andy will deliver a keynote address to C-View's attendees on "Aligning Technology with Business Strategy to improve Profitability across the Enterprise." About Digital Fuel Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and shared services organizations... To read the press release in full goto http://www.prweb.com/releases/2006/10/prweb456529.htm]]> BONNIE HARRIS Business Service Management leader Digital Fuel Presents at Prestigious C-View Alignment Summit Europe Business Service Management and SLA Management, today announced that Michael Gies, Sales Manager Central Europe, and Martin Hennings, Consulting Manager Central Europe, will deliver a strategic presentation titled, "Business Driven Service Delivery" at 11:30 am on October 24, 2006 during the C-View alignment summit in Frankfurt, Germany. The Challenges of Business Service Management Digital Fuel's presentation discusses the challenges of managing IT and business services, and will share best practices to address the following business issues: • Business units demanding to see value from IT and other shared services • Pressure for cost reduction and visibility into value provided directly to the business • The difficulty of managing outsource service relationships • Establishing best practices in managing service relationships The C-view alignment summit (October 24-25, 2006 at the Intercontinental, Frankfurt) will bring together European senior executive management from Fortune 500 companies to discuss how to align their IT strategies with key business priorities. Industry leading speakers from Siemens, BT, Barclays, France Telecom, Deutsche Bank and others will present end-user thoughts and vision during executive panel discussions, while thought leaders from Gartner, Ventana, Bloor Research, itSMF, BPM Group will complement the two-day proceedings with analyst strategy workshop presentations. The C-View' event is created by executive panelists, providing attendees with a superb opportunity to hear product/case study presentations, discuss their respective challenges, and share best practices with today's movers and shakers of IT strategy and business. C-View' s Keynote Speakers: Day 1 - David Burden, Group Technology Director and CIO Royal Mail Group plc. He is a Member of the Board of Directors and of the Management Board of one of Europe's largest businesses with a workforce of approximately 200,000 people. He is responsible for Information Technology and Postal Automation, Group Risk Management and Business Continuity Planning. He has delivered a substantial reduction in Group IT expenditure driven by comprehensive outsourcing, completion of a very large automated International mail centre and introduction of a new model for automation maintenance. Before joining the Royal Mail he was Executive Vice-President, Technology & Services at Qantas Airways Ltd in Sydney responsible for a budget of a $3.2 billion. Day 2 - Andy Green, Chief Executive Officer of BT Global Services and BT executive board member. As CEO of BT Global Services for 5 years now he has driven the transformation of the division into a sharply focused operation providing networked IT services to multi-site organizations world-wide. The division has a workforce of approximately 30,000 people world wide and generated revenues of £8.6bn in the year ending 31st March 2006. Andy will deliver a keynote address to C-View's attendees on "Aligning Technology with Business Strategy to improve Profitability across the Enterprise." About Digital Fuel Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and shared services organizations... To read the press release in full goto http://www.prweb.com/releases/2006/10/prweb456529.htm]]> 00:15:00 no http://www.prweb.com/releases/2006/10/prweb456563.htm http://www.prweb.com/releases/2006/10/prweb456563.htm Changes in IT and service delivery -- based on survey of more than 200 CIO’s and technology/service providers. [PRWeb Oct 24, 2006] http://www.prweb.com/releases/2006/10/prweb456563.htm Fri, 3 Nov 2006 08:12:37 -0800 podcrew@extrahoop.com Business Service Management, is hosting a webinar featuring an analyst from Forrester Research, Inc. entitled: The New Ecosystem: Technology and Service Blur at a Faster Pace. The webinar will focus on changes in IT and service delivery. The webinar is based on a Forrester Research survey where they interviewed more than 200 CIO's and 17 technology and service providers to find out about changes in IT and Service Delivery. Their research found that market forces of commoditization, industrialization, and globalization, along with changing buyer sentiments, will accelerate a shift in the dominant form of IT delivery by 2012 from buyers self-integrating technology to having it assembled and managed by outside providers ("IT's Future As A Service-Better Late Than Never, Forrester Research, Inc., September 2006"). The webinar is scheduled for Wednesday, October 25, 2006 at 11:00 am EST. Featured Speakers and Topics The New IT Ecosystem - Placing Service Providers and Telecommunications Companies at the Hub Julie Giera, Vice President, Forrester Research, will present the results of this study and an important finding that emerged: the resulting structure will place service providers and telecommunications companies with the strongest capabilities at the hub of the new IT ecosystem. But in order to stay in the game, today's vendors and service providers will need to overcome their own inertia around the development of IP, rigid engagement models, and outdated partnering strategies. Julie's research covers a wide range of topics including IT services and outsourcing, business process outsourcing, IT management, mergers and acquisitions, IT service delivery, contract negotiations, software licensing, and IT legal issues. Julie is a leader in Forrester's research efforts regarding the use of outsourcing and IT services, providing best practices for the procurement of IT services and outsourcing, creation of RFPs, and vendor selection; contract negotiation and pricing models; service-level agreements; effective management of outsourcing and services relationships; and the use of metrics and measurements surrounding outsourcing and IT services. Tom Schaefer, Executive Vice President with Digital Fuel, will moderate the session and discuss how service providers and enterprise/government service organizations can enable new competitive advantages with an innovative business service management application for IT, telecommunications, and business process services. To register for this complimentary webinar: info @ digitalfuel.com About Digital Fuel Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services. Digital Fuel has the largest deployments for BONNIE HARRIS Technology and Service Blur at a Faster Pace -- Strategic Webinar Hosted by Digital Fuel, Featuring Independent Research Analyst Business Service Management, is hosting a webinar featuring an analyst from Forrester Research, Inc. entitled: The New Ecosystem: Technology and Service Blur at a Faster Pace. The webinar will focus on changes in IT and service delivery. The webinar is based on a Forrester Research survey where they interviewed more than 200 CIO's and 17 technology and service providers to find out about changes in IT and Service Delivery. Their research found that market forces of commoditization, industrialization, and globalization, along with changing buyer sentiments, will accelerate a shift in the dominant form of IT delivery by 2012 from buyers self-integrating technology to having it assembled and managed by outside providers ("IT's Future As A Service-Better Late Than Never, Forrester Research, Inc., September 2006"). The webinar is scheduled for Wednesday, October 25, 2006 at 11:00 am EST. Featured Speakers and Topics The New IT Ecosystem - Placing Service Providers and Telecommunications Companies at the Hub Julie Giera, Vice President, Forrester Research, will present the results of this study and an important finding that emerged: the resulting structure will place service providers and telecommunications companies with the strongest capabilities at the hub of the new IT ecosystem. But in order to stay in the game, today's vendors and service providers will need to overcome their own inertia around the development of IP, rigid engagement models, and outdated partnering strategies. Julie's research covers a wide range of topics including IT services and outsourcing, business process outsourcing, IT management, mergers and acquisitions, IT service delivery, contract negotiations, software licensing, and IT legal issues. Julie is a leader in Forrester's research efforts regarding the use of outsourcing and IT services, providing best practices for the procurement of IT services and outsourcing, creation of RFPs, and vendor selection; contract negotiation and pricing models; service-level agreements; effective management of outsourcing and services relationships; and the use of metrics and measurements surrounding outsourcing and IT services. Tom Schaefer, Executive Vice President with Digital Fuel, will moderate the session and discuss how service providers and enterprise/government service organizations can enable new competitive advantages with an innovative business service management application for IT, telecommunications, and business process services. To register for this complimentary webinar: info @ digitalfuel.com About Digital Fuel Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services. Digital Fuel has the largest deployments for 00:15:00 no http://www.prweb.com/releases/2006/10/prweb449257.htm http://www.prweb.com/releases/2006/10/prweb449257.htm Expands Business Service Management Leadership in IT, Business Process, and Telecommunications beyond its widely used SLA Management Solution [PRWeb Oct 11, 2006] http://www.prweb.com/releases/2006/10/prweb449257.htm Tue, 24 Oct 2006 16:25:49 -0700 podcrew@extrahoop.com Business Service Management in IT, Business Process and Telecommunications. It extends the company's leadership in SLA Management for Service Providers and Enterprises, both corporate and government, to now utilize ServiceFlow Cost Management for increased customer satisfaction, reduced cost to serve, and managing service costs to ensure financial targets are met. Business Service Management Capabilities ServiceFlow Cost Management is a Business Service Management software application that automates service cost management processes that are important to successful service relationships including service catalogs, operational service budgets, service cost structure management, pricing management, and consumption-based billing. Specifically, ServiceFlow Cost Management delivers a wide range of new cost-controlling capabilities to service providers and enterprises including the following: • Offer and manage flexible service price plans; • Calculate and allocate cost by specific services and customers; • Manage service costs and margins across all services and customers; • Manage actual service costs compared to the budget for all services and customers; • Enable corporate and government customers to Chargeback Service Costs to their business customers (i.e. business units, government agencies) cost centers based on actual consumption rules; • Enable corporate and government Customers to Manage Actual Service Costs to the appropriate service budgets; and • Streamline Service Budget preparation and ongoing financial management to maintain service cost performance within budget. Applying Technology to Specific Industry-Focused Issues "ServiceFlow Cost Management is a valuable addition to SLA management," said Dan Twing, Vice President of Research at Enterprise Management Associates. "Service providers, corporations and governments benefit from a collaborative solution to manage service costs more effectively. Service agreements for IT, business process, and enterprise telecommunications would achieve greater success if these service relationships had the ability to accurately charge-back service costs to corporate business units or government agencies in a manner that reflected their actual consumption." ServiceFlow Cost Management is a natural extension of Digital Fuel's market leading solution for managing performance to the contractual and business obligations in Service Level Agreements, called ServiceFlow SLA Management. Together, these business applications deliver a comprehensive solution for business service management in IT, business process, and telecommunications. Manage the Billing and Quality of Services Delivered to Each Customer "We selected Digital Fuel to become an important component of managing our IT and business process outsourcing agreements for increased customer satisfaction," said Jimmy Jimenez, director of business intelligence at Siemens Business Services. ... To read the press release in full goto http://www.prweb.com/releases/2006/10/prweb449257.htm]]> Bonnie Harris Business Service Management Solution Launched by Digital Fuel for Managing Service Costs and Billing Business Service Management in IT, Business Process and Telecommunications. It extends the company's leadership in SLA Management for Service Providers and Enterprises, both corporate and government, to now utilize ServiceFlow Cost Management for increased customer satisfaction, reduced cost to serve, and managing service costs to ensure financial targets are met. Business Service Management Capabilities ServiceFlow Cost Management is a Business Service Management software application that automates service cost management processes that are important to successful service relationships including service catalogs, operational service budgets, service cost structure management, pricing management, and consumption-based billing. Specifically, ServiceFlow Cost Management delivers a wide range of new cost-controlling capabilities to service providers and enterprises including the following: • Offer and manage flexible service price plans; • Calculate and allocate cost by specific services and customers; • Manage service costs and margins across all services and customers; • Manage actual service costs compared to the budget for all services and customers; • Enable corporate and government customers to Chargeback Service Costs to their business customers (i.e. business units, government agencies) cost centers based on actual consumption rules; • Enable corporate and government Customers to Manage Actual Service Costs to the appropriate service budgets; and • Streamline Service Budget preparation and ongoing financial management to maintain service cost performance within budget. Applying Technology to Specific Industry-Focused Issues "ServiceFlow Cost Management is a valuable addition to SLA management," said Dan Twing, Vice President of Research at Enterprise Management Associates. "Service providers, corporations and governments benefit from a collaborative solution to manage service costs more effectively. Service agreements for IT, business process, and enterprise telecommunications would achieve greater success if these service relationships had the ability to accurately charge-back service costs to corporate business units or government agencies in a manner that reflected their actual consumption." ServiceFlow Cost Management is a natural extension of Digital Fuel's market leading solution for managing performance to the contractual and business obligations in Service Level Agreements, called ServiceFlow SLA Management. Together, these business applications deliver a comprehensive solution for business service management in IT, business process, and telecommunications. Manage the Billing and Quality of Services Delivered to Each Customer "We selected Digital Fuel to become an important component of managing our IT and business process outsourcing agreements for increased customer satisfaction," said Jimmy Jimenez, director of business intelligence at Siemens Business Services. ... To read the press release in full goto http://www.prweb.com/releases/2006/10/prweb449257.htm]]> 00:15:00 no http://www.prweb.com/releases/2006/9/prweb442588.htm http://www.prweb.com/releases/2006/9/prweb442588.htm Webcast events on September 27th and October 4th titled: Show Me The Facts -- Demonstrating the Value of Shared Services to Your Business Units. [PRWeb Sep 26, 2006] http://www.prweb.com/releases/2006/9/prweb442588.htm Mon, 2 Oct 2006 08:04:45 -0700 podcrew@extrahoop.com Service Level Agreement (SLA) Management and Service Cost Management , SAP, worldwide leader in CRM, ERP, and supply chain software, and EquaTerra, a multi-national outsourcing and insourcing advisory firm are hosting two webcasts entitled: Show Me The Facts -- Demonstrating the Value of Shared Services to Your Business Units. The webcasts will focus on understanding the value that a Shared Service organization or Business Process Outsourcing (BPO) relationship offers and how to align it with the business. Speakers for the events are Mike Beals, Outsourcing Management Practice Leader, EquaTerra; Bernhard Fischer, VP Solution Management - BPO, SAP; and Tom Schaefer, EVP Marketing, Digital Fuel. The first event is scheduled for Wednesday, September 27, 2006 at 14:00 GMT for the European markets and the second event is scheduled for Wednesday, October 4, 2006 at 11:00 am EST for North American markets. A key challenge for today's businesses is to demonstrate the value that a Shared Service organization or Business Process Outsourcing (BPO) relationship offers that is aligned to the business. The foundation of a well-structured Shared Services or BPO initiative rests on clearly defined governance principles, defined key performance indicators (KPI's) and the associated Service Level Agreements (SLA). The key elements of successful service provision are lower cost, higher service levels, visibility of improvements and adherence to the commitment. Generating visibility can be difficult due to concurrent service contracts, complexity of the service supply chain and time constraints. Leveraging technology allows the buyers to remove these obstacles and optimize efficiency and effectiveness through active Service Level Management (SLM) within their own Shared Services organizations and BPO relationships. Hear SAP, Digital Fuel and EquaTerra discuss the following: • Understanding and awareness of governance principles and practices • Value of governance to outsourcing success • Importance of measuring key performance indicators (KPI's) • Practical advice on how to measure and manage KPI's • Role of technology in governing Shared Services and BPO relationships To register for these complimentary Webcasts: info @ digitalfuel.com About SAP SAP is the world's leading provider of business software*. Today, more than 34,600 customers in more than 120 countries run SAP applications-from distinct solutions addressing the needs of small and midsize enterprises to suite offerings for global organizations. Powered by the SAP NetWeaver platform to drive innovation and enable business change, SAP software helps enterprises of all sizes around the... To read the press release in full goto http://www.prweb.com/releases/2006/9/prweb442588.htm]]> Bonnie Harris Service Level Management for Shared Services and BPO -- Strategic Global Webcasts to be Conducted by SAP, Digital Fuel and EquaTerra Service Level Agreement (SLA) Management and Service Cost Management , SAP, worldwide leader in CRM, ERP, and supply chain software, and EquaTerra, a multi-national outsourcing and insourcing advisory firm are hosting two webcasts entitled: Show Me The Facts -- Demonstrating the Value of Shared Services to Your Business Units. The webcasts will focus on understanding the value that a Shared Service organization or Business Process Outsourcing (BPO) relationship offers and how to align it with the business. Speakers for the events are Mike Beals, Outsourcing Management Practice Leader, EquaTerra; Bernhard Fischer, VP Solution Management - BPO, SAP; and Tom Schaefer, EVP Marketing, Digital Fuel. The first event is scheduled for Wednesday, September 27, 2006 at 14:00 GMT for the European markets and the second event is scheduled for Wednesday, October 4, 2006 at 11:00 am EST for North American markets. A key challenge for today's businesses is to demonstrate the value that a Shared Service organization or Business Process Outsourcing (BPO) relationship offers that is aligned to the business. The foundation of a well-structured Shared Services or BPO initiative rests on clearly defined governance principles, defined key performance indicators (KPI's) and the associated Service Level Agreements (SLA). The key elements of successful service provision are lower cost, higher service levels, visibility of improvements and adherence to the commitment. Generating visibility can be difficult due to concurrent service contracts, complexity of the service supply chain and time constraints. Leveraging technology allows the buyers to remove these obstacles and optimize efficiency and effectiveness through active Service Level Management (SLM) within their own Shared Services organizations and BPO relationships. Hear SAP, Digital Fuel and EquaTerra discuss the following: • Understanding and awareness of governance principles and practices • Value of governance to outsourcing success • Importance of measuring key performance indicators (KPI's) • Practical advice on how to measure and manage KPI's • Role of technology in governing Shared Services and BPO relationships To register for these complimentary Webcasts: info @ digitalfuel.com About SAP SAP is the world's leading provider of business software*. Today, more than 34,600 customers in more than 120 countries run SAP applications-from distinct solutions addressing the needs of small and midsize enterprises to suite offerings for global organizations. Powered by the SAP NetWeaver platform to drive innovation and enable business change, SAP software helps enterprises of all sizes around the... To read the press release in full goto http://www.prweb.com/releases/2006/9/prweb442588.htm]]> 00:15:00 no http://www.prweb.com/releases/2006/9/prweb433567.htm http://www.prweb.com/releases/2006/9/prweb433567.htm Event Explores How Service Providers Can Achieve Greater Business Success [PRWeb Sep 6, 2006] http://www.prweb.com/releases/2006/9/prweb433567.htm Mon, 11 Sep 2006 15:17:40 -0700 podcrew@extrahoop.com Service Level Agreement (SLA) Management and Service Cost Management and EquaTerra, a multi-national outsourcing and insourcing advisory firm are hosting a webinar entitled: Enabling More Effective Service Relationships. The webinar will focus on what is important to customers in outsourcing service relationships and building that into the management of service level agreements (SLA) - the business and contractual obligations that define the service relationship. The webinar is scheduled for Thursday, September 7, 2006 at 11:00 am EST. Measuring and Managing Outsourcing Satisfaction & Success Stan Lepeak, Managing Director with EquaTerra, will discuss the findings from a recent EquaTerra study titled: Measuring and Managing Outsourcing Satisfaction & Success. The key challenge for any organization undertaking ITO or BPO efforts is to ensure that the goals of those efforts are actually achieved. As outsourcing buyers seek more performance related - and subjective - goals from outsourcing, such as process improvement and transformation, or the ability to shift focus to more strategic activities, it becomes more difficult to manage against these goals. The study highlights what companies look for from their Service Providers. Service Providers Leverage Innovative Solutions Tom Schaefer, Executive Vice President with Digital Fuel, will take a practical look at how Service Providers can meet the need to verify performance as well as substantiate progress on broader strategic goals. Attendees will learn first-hand how Service Providers are using innovative SLA Management software today to automatically apply business processes to manage performance and effectively collaborate with their customers to lower costs while increasing service levels, quality, and business value. In addition, attendees will hear about ways to: • Provide greater value to clients • Strengthen trust in the service provider/client relationship • Reduce cost to serve This Webcast will provide Service Providers with insight into what clients seek from their outsourcing relationships, with the information necessary to enable mutually beneficial service relationships. To register for this complimentary Webcast: debra.keller@digitalfuel.com About Digital Fuel Digital Fuel is the leading provider of SLA management and service cost management solutions, helping service providers and shared services organizations manage the performance, financial, and regulatory aspects of IT and business services. Digital Fuel has the largest deployments for SLA and service cost management in the world, with thousands of concurrent users, SLAs, KPIs and metrics. With Digital Fuel’s patented visual approach, customers are deployed rapidly to quickly drive value from automating the management of service level agreements with their customers and vendors.... To read the press release in full goto http://www.prweb.com/releases/2006/9/prweb433567.htm]]> Bonnie Harris Improving Service Relationships through SLA Management - Digital Fuel and EquaTerra Host Strategic Webinar Service Level Agreement (SLA) Management and Service Cost Management and EquaTerra, a multi-national outsourcing and insourcing advisory firm are hosting a webinar entitled: Enabling More Effective Service Relationships. The webinar will focus on what is important to customers in outsourcing service relationships and building that into the management of service level agreements (SLA) - the business and contractual obligations that define the service relationship. The webinar is scheduled for Thursday, September 7, 2006 at 11:00 am EST. Measuring and Managing Outsourcing Satisfaction & Success Stan Lepeak, Managing Director with EquaTerra, will discuss the findings from a recent EquaTerra study titled: Measuring and Managing Outsourcing Satisfaction & Success. The key challenge for any organization undertaking ITO or BPO efforts is to ensure that the goals of those efforts are actually achieved. As outsourcing buyers seek more performance related - and subjective - goals from outsourcing, such as process improvement and transformation, or the ability to shift focus to more strategic activities, it becomes more difficult to manage against these goals. The study highlights what companies look for from their Service Providers. Service Providers Leverage Innovative Solutions Tom Schaefer, Executive Vice President with Digital Fuel, will take a practical look at how Service Providers can meet the need to verify performance as well as substantiate progress on broader strategic goals. Attendees will learn first-hand how Service Providers are using innovative SLA Management software today to automatically apply business processes to manage performance and effectively collaborate with their customers to lower costs while increasing service levels, quality, and business value. In addition, attendees will hear about ways to: • Provide greater value to clients • Strengthen trust in the service provider/client relationship • Reduce cost to serve This Webcast will provide Service Providers with insight into what clients seek from their outsourcing relationships, with the information necessary to enable mutually beneficial service relationships. To register for this complimentary Webcast: debra.keller@digitalfuel.com About Digital Fuel Digital Fuel is the leading provider of SLA management and service cost management solutions, helping service providers and shared services organizations manage the performance, financial, and regulatory aspects of IT and business services. Digital Fuel has the largest deployments for SLA and service cost management in the world, with thousands of concurrent users, SLAs, KPIs and metrics. With Digital Fuel’s patented visual approach, customers are deployed rapidly to quickly drive value from automating the management of service level agreements with their customers and vendors.... To read the press release in full goto http://www.prweb.com/releases/2006/9/prweb433567.htm]]> 00:15:00 no http://www.prweb.com/releases/2006/8/prweb430893.htm http://www.prweb.com/releases/2006/8/prweb430893.htm Air transport IT/business services leader augments its superior customer service levels with systematic setup, delivery, management and reporting on customer and supplier services. [PRWeb Aug 30, 2006] http://www.prweb.com/releases/2006/8/prweb430893.htm Fri, 1 Sep 2006 11:51:14 -0700 podcrew@extrahoop.com (SLA) Management and Service Cost Management, today announced that its SLA Management solution has been selected by SITA to improve the utilization of supplier management resources and increase the productivity of customer and supplier services. SITA, the world’s leading service provider of IT business solutions and communications services to the air transport industry (ATI), expects to enhance customer service and supplier management workflows across the organization. More Than a Platform for SLA Management Needs “Digital Fuel collaborated with our team to deliver more than a platform to meet our existing SLA management needs,” said Francis Venant, Head of Supplier Service Management, SITA. “In addition to meeting our current need for a solution to help improve the level of service we can offer our customers today, Digital Fuel provided a platform that can support major business requirements such as regular performance reporting, proactive analysis of performance shortfalls, and productizing standard SLAs. As our business grows, Digital Fuel’s SLA Management solution will improve the visibility and traceability of product and service performance from both our customers and suppliers with a single standard platform. Improving Service Level Management through Workstreams Powered by Digital Fuel, the SITA SLA Management program aims to improve multiple facets of customer services levels and supplier management through a number of project initiatives called workstreams. These workstreams include: • Supplier/Prospects Data Management, Selection & Evaluation and Collaboration • Supplier Services and SLA Management • Customer Services and SLA Management • Supplier Contract Management The initial phase of SITA’s SLA Management project includes the deployment of a platform solution to meet the business requirements of enhanced Customer and Supplier Services and SLA Management workstream. “As an industry-leader in managing complex communications solutions for the air transport industry, the efficient and effective management of service level agreements across customers and suppliers is critical for SITA’s business,” said Yisrael Dancziger, CEO of Digital Fuel. “We are pleased that SITA has chosen to partner with us to maximize the value of its supplier management resources.” Digital Fuel’s ServiceFlowTM SLA Management solution is expected to positively impact a number of SITA business areas, along with a number of existing systems and processes already in place. The initial phase... To read the press release in full goto http://www.prweb.com/releases/2006/8/prweb430893.htm]]> Bonnie Harris SLA Management from Digital Fuel Is Selected By SITA to Enhance Service Level Management (SLA) Management and Service Cost Management, today announced that its SLA Management solution has been selected by SITA to improve the utilization of supplier management resources and increase the productivity of customer and supplier services. SITA, the world’s leading service provider of IT business solutions and communications services to the air transport industry (ATI), expects to enhance customer service and supplier management workflows across the organization. More Than a Platform for SLA Management Needs “Digital Fuel collaborated with our team to deliver more than a platform to meet our existing SLA management needs,” said Francis Venant, Head of Supplier Service Management, SITA. “In addition to meeting our current need for a solution to help improve the level of service we can offer our customers today, Digital Fuel provided a platform that can support major business requirements such as regular performance reporting, proactive analysis of performance shortfalls, and productizing standard SLAs. As our business grows, Digital Fuel’s SLA Management solution will improve the visibility and traceability of product and service performance from both our customers and suppliers with a single standard platform. Improving Service Level Management through Workstreams Powered by Digital Fuel, the SITA SLA Management program aims to improve multiple facets of customer services levels and supplier management through a number of project initiatives called workstreams. These workstreams include: • Supplier/Prospects Data Management, Selection & Evaluation and Collaboration • Supplier Services and SLA Management • Customer Services and SLA Management • Supplier Contract Management The initial phase of SITA’s SLA Management project includes the deployment of a platform solution to meet the business requirements of enhanced Customer and Supplier Services and SLA Management workstream. “As an industry-leader in managing complex communications solutions for the air transport industry, the efficient and effective management of service level agreements across customers and suppliers is critical for SITA’s business,” said Yisrael Dancziger, CEO of Digital Fuel. “We are pleased that SITA has chosen to partner with us to maximize the value of its supplier management resources.” Digital Fuel’s ServiceFlowTM SLA Management solution is expected to positively impact a number of SITA business areas, along with a number of existing systems and processes already in place. The initial phase... To read the press release in full goto http://www.prweb.com/releases/2006/8/prweb430893.htm]]> 00:15:00 no