60 http://www.prwebpodcast.com A Top 30 Stream of SCG Press Releases (in OGG format) via PRWeb podEditor@emediawire.com (PRWeb) podMaster@emediawire.com Sun, 07 Sep 2008 12:23:48 -0700 SCG http://www.prweb.com/prwebrss.gif 130 49 http://prwebpodcast.com Copyright PRWeb International, Inc. en-us http://blogs.law.harvard.edu/tech/rss A Top 30 Stream of SCG Press Releases (in OGG format) via PRWeb A Top 30 Stream of SCG Press Releases (in OGG format) via PRWeb podEditor@emediawire.com PR Web PRWeb no http://www.prweb.com/releases/2006/12/prweb491861.htm http://www.prweb.com/releases/2006/12/prweb491861.htm E-mail training experts say that when writing e-mail for business, prevention is always cheaper than the cure. [PRWeb Dec 15, 2006] http://www.prweb.com/releases/2006/12/prweb491861.htm Wed, 20 Dec 2006 12:24:17 -0800 podcrew@extrahoop.com The Essential E-mail Training, the online e-mail training program and authors of the bestselling business book, Customer Service For Dummies - 3rd Edition, "Many businesses we have worked with have been shocked to discover the vast amount of inappropriate, unethical and unprofessional writing contained in e-mail messages that their staff have been sending both internally to coworkers and externally to customers, vendors and others outside the company." Politicians, CEOs and software companies have hit the headlines in recent months because they were apparently unaware of some basic electronic communication guidelines. According to Leland and Bailey - who have had over 30,000 people from some of America's biggest corporations attend their live e-mail training program or view the online version - prevention is always cheaper than the cure. "Our clients take a preventative approach to e-mail issues," says Keith Bailey. "By training their staff in the proper business e-mail writing and IM writing, companies have an immediate - and low cost - impact on what they communicate electronically and the opportunity to prevent problems before they end up as part of a potentially costly court case." Excerpted from their Essential Email online e-mail training program and their book Customer Service For Dummies 3rd Edition, Leland and Bailey offer the 10 most common e-mail and IM mistakes along with some simple solutions that can help your company avoid an e-mail nightmare down the road: Mistake 1: Thinking e-mail is good for everything Don't let convenience blind you, sensitive issues, confidential information, provocative subjects and areas of conflict are just a few of the messages that should be off-limits to email and dealt with via phone or face-to-face. Mistake 2: Not writing e-mail from the reader's perspective Could your message be misinterpreted? Could an innocent tongue-in-cheek remark be misconstrued? Re-read all your e-mails and become sensitive to their "tone" and how readers might interpret them. Mistake 3: Forgetting about the importance of etiquette It's always a good idea, no matter how rushed you are, to create a positive impression by using an opening and... To read the press release in full goto http://www.prweb.com/releases/2006/12/prweb491861.htm]]> Karen Leland New Federal Government Rule Changes E-Mail Writing for Business The Essential E-mail Training, the online e-mail training program and authors of the bestselling business book, Customer Service For Dummies - 3rd Edition, "Many businesses we have worked with have been shocked to discover the vast amount of inappropriate, unethical and unprofessional writing contained in e-mail messages that their staff have been sending both internally to coworkers and externally to customers, vendors and others outside the company." Politicians, CEOs and software companies have hit the headlines in recent months because they were apparently unaware of some basic electronic communication guidelines. According to Leland and Bailey - who have had over 30,000 people from some of America's biggest corporations attend their live e-mail training program or view the online version - prevention is always cheaper than the cure. "Our clients take a preventative approach to e-mail issues," says Keith Bailey. "By training their staff in the proper business e-mail writing and IM writing, companies have an immediate - and low cost - impact on what they communicate electronically and the opportunity to prevent problems before they end up as part of a potentially costly court case." Excerpted from their Essential Email online e-mail training program and their book Customer Service For Dummies 3rd Edition, Leland and Bailey offer the 10 most common e-mail and IM mistakes along with some simple solutions that can help your company avoid an e-mail nightmare down the road: Mistake 1: Thinking e-mail is good for everything Don't let convenience blind you, sensitive issues, confidential information, provocative subjects and areas of conflict are just a few of the messages that should be off-limits to email and dealt with via phone or face-to-face. Mistake 2: Not writing e-mail from the reader's perspective Could your message be misinterpreted? Could an innocent tongue-in-cheek remark be misconstrued? Re-read all your e-mails and become sensitive to their "tone" and how readers might interpret them. Mistake 3: Forgetting about the importance of etiquette It's always a good idea, no matter how rushed you are, to create a positive impression by using an opening and... To read the press release in full goto http://www.prweb.com/releases/2006/12/prweb491861.htm]]> 00:15:00 no http://www.prweb.com/releases/2006/3/prweb353698.htm http://www.prweb.com/releases/2006/3/prweb353698.htm New business book is based on over 20,000 surveys. Watercooler Wisdom shows everyone from CEOs to secretaries how to flourish amidst the ever-increasing stresses of the workplace. [PRWeb Mar 6, 2006] http://www.prweb.com/releases/2006/3/prweb353698.htm Thu, 9 Mar 2006 16:01:25 -0800 podcrew@extrahoop.com Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change (March 2006; New Harbinger Publications), surveyed over 20,000 executives, managers, and staff from around the globe. In their new book, they report what they learned from these surveys and show us how to transform workplace stress from frustrating to fulfilling . . . and how to create a feeling of satisfaction and accomplishment regardless of circumstances. Watercooler Wisdom is not a “business as usual” business book. It is a primer, a practical, down-to-earth user’s manual, that provides pertinent and powerful techniques for coping with conflict, change, and pressure—the three greatest workplace stressors worldwide. For instance, the authors address a phenomenon we all face of recurring thoughts that center on our worries (which generally never happen) and our judgments (which only serve to keep us frustrated). They guide readers through stress management techniques that show how workers can take their focus off their thoughts and rediscover a part of themselves that is alive in the present. “Remember that prospering in the face of change, pressure, and conflict doesn’t mean walking around wearing an artificial smile of denial,” Bailey and Leland write. “To prosper, in our book, means to do well and grow—even when prevailing circumstances, including workplace stress, seem to conspire against you. Ultimately, when we look inward to ourselves for solutions, rather than endlessly waiting for the circumstances to change, we all become smart people.” About the Authors Karen Leland and Keith Bailey are co-founders of Sterling Consulting Group, Inc., an international management consulting firm whose clients include American Express, Avis Rent A Car, Bristol Myers-Squibb and Microsoft. They have been interviewed by dozens of media outlets including API, BBC, CBS, CNN, Fortune, Newsweek, The New York Times, Time magazine, and The Oprah Winfrey Show. For more information contact them at kleland@scgtraining.com or call (415) 260-4615. About Watercooler Wisdom Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change (New Harbinger Publications, 2006, ISBN: 1-57224-436-4, $14.95) will be available in bookstores nationwide, from major online booksellers, and from Watercooler Wisdom can be found here: http://scgtraining.com/products/wcw/index.html Review copies of Watercooler Wisdom for Press & Media If you would like a copy of Watercooler Wisdom for review please contact Lorna Garano, New Harbinger Publications (510) 652-0215 x107. # # #]]> Karen Leland Reducing Workplace Stress: New Book Offers Insights on Stress Management in the Workplace Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change (March 2006; New Harbinger Publications), surveyed over 20,000 executives, managers, and staff from around the globe. In their new book, they report what they learned from these surveys and show us how to transform workplace stress from frustrating to fulfilling . . . and how to create a feeling of satisfaction and accomplishment regardless of circumstances. Watercooler Wisdom is not a “business as usual” business book. It is a primer, a practical, down-to-earth user’s manual, that provides pertinent and powerful techniques for coping with conflict, change, and pressure—the three greatest workplace stressors worldwide. For instance, the authors address a phenomenon we all face of recurring thoughts that center on our worries (which generally never happen) and our judgments (which only serve to keep us frustrated). They guide readers through stress management techniques that show how workers can take their focus off their thoughts and rediscover a part of themselves that is alive in the present. “Remember that prospering in the face of change, pressure, and conflict doesn’t mean walking around wearing an artificial smile of denial,” Bailey and Leland write. “To prosper, in our book, means to do well and grow—even when prevailing circumstances, including workplace stress, seem to conspire against you. Ultimately, when we look inward to ourselves for solutions, rather than endlessly waiting for the circumstances to change, we all become smart people.” About the Authors Karen Leland and Keith Bailey are co-founders of Sterling Consulting Group, Inc., an international management consulting firm whose clients include American Express, Avis Rent A Car, Bristol Myers-Squibb and Microsoft. They have been interviewed by dozens of media outlets including API, BBC, CBS, CNN, Fortune, Newsweek, The New York Times, Time magazine, and The Oprah Winfrey Show. For more information contact them at kleland@scgtraining.com or call (415) 260-4615. About Watercooler Wisdom Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change (New Harbinger Publications, 2006, ISBN: 1-57224-436-4, $14.95) will be available in bookstores nationwide, from major online booksellers, and from Watercooler Wisdom can be found here: http://scgtraining.com/products/wcw/index.html Review copies of Watercooler Wisdom for Press & Media If you would like a copy of Watercooler Wisdom for review please contact Lorna Garano, New Harbinger Publications (510) 652-0215 x107. # # #]]> 00:15:00 no